Absolutely! The process is exactly the same as a normal clean, please let us know in the additional comments section that this is a mid stay clean and our housekeepers will ensure to work around the guests belongings.
This is no problem at all, if you are aware of this at the time of booking, please select an afternoon time window that suits. If the guests do not make you aware more than 48 hours prior to your booking, we unfortunately cannot accommodate this.
We understand that guests sometimes change their plans, which is why we give you up to 48 hours prior to your booking to change your scheduled clean. If the change occurs within this window the original booking will need to be cancelled.
During the registration process you will be asked to input a secure location for the linen to be left outside the property. This could be in the apartment foyer, within property (if we have access) or any other spot you deem safe. Once the linen is dropped off you will be notified of the delivery so you can pick it up. We recommend leaving it inside a building/property as costs will be incurred if the linen/towelling are not returned to us (please see fee schedule)
We do recommend implementing a lock box system to your property. This can be beneficial for arriving guests, and makes it easy for us to gain access to the your property, even when no one is home. Bunnings sell these for around $50-$70. They can be attached to a pole, chain, door handle or any other secured object.
Part of the property registration is to instruct us how to gain access. This could be from the owner letting us in, or leaving the keys in a secure location for us. Our housekeepers will always replace keys to where they found them.
To book the linen rental you can follow the same steps as booking a clean. We recommend booking both, our linen will then be delivered during the clean and our housekeepers will make beds and arrange towelling. If you do not book a clean, you will need to select a day and delivery time window in which you would like the linen delivered/picked up at.
To book a clean you will need to create an account, in which certain information such as property location, property access, property size can be entered. Once you have your property and payment details uploaded you can then select a date/time frame and book your desired cleaning service.