Bookings | Home and Host


Does the time window mean the clean will be finished within that window or started?

The time window selected indicates the window the clean will be started in. Certain circumstances (e.g. Property left in undesirable state, housekeepers previous clean being deyaled, extra large proeprty etc..) can push this back although Home and Host and its housekeepers will ensure everything possible is done to complete the job within the time window.

Where do i leave the linen for pickup?

During the booking process, you will be asked what day/time window you would like your linen picked up. We will know the location from your initial property registration (please ensure this is up to date). If you book a pick up from 7-10am, our drivers will be instructed of the location of the linen and will pick up the linen anytime between 7-10am. You will be notified once our driver has picked up the linen.

How long is the linen hire term?

The linen hire terms is 21 days. If you need longer, the system will recognise this and price accordingly. If you want to book a mid stay linen change delivery, simply put the pick up date of the first booking, and new delivery date of the second booking to the same time window, and ensure the linen is in your specified pick up point at the beginning of that window.