What happens if the housekeeper cannot access the property? | Home and Host

What happens if the housekeeper cannot access the property?

The housekeeper will wait 15 minutes, in which you will be charged a delay fee (please see fee schedule) the housekeeper will notify us of this and we will get in touch with you. If the housekeeper cannot gain access after 15 minutes the clean will be cancelled and a cancellation fee charged. If this happens please book a new time slot or get in touch with us.